First, I explain the issue.
Me:I paid for overnight shipping, via FedEx, and the package didn't arrive. I called FedEx and they said it never left the local sorting location and it'll hopefully arrive tomorrow. Is there anything I can do about the fact that I paid for overnight and it didn't arrive?
Nishant :Hello, my name Nishant. I'll be happy to help you.
Me:Hi Nishant :)
Nishant :You will receive it by tomorrow. Really? BY tomorrow? Will FedEx show up at 11:59 tonight?
Me:I will receive it tomorrow, but it was supposed to be delivered today.
Nishant :I'm so sorry about this. I will issue a $10 promo as a delay to you.
Me:okay... You'll issue what as a what to me now?
Nishant :Is there anything else I can do for you today?
Me:So, just to be clear... will I receive a $10 Amazon credit?
Nishant :Yes.
Me:Will this credit appear to me when I log into my account? I used to do online tech support for AOL, so I know it can be repetitive... but if someone's offering me a $10 credit I'd really like to know how to access it! I was trying to help Nishant along by just guessing what the heck he or she was talking about.
Nishant :That's a promo. It will apply for future order.
Me:So the next time I order something $10 will magically appear? At this point I'm giggling and reading the conversation aloud to my husband.
Nishant :Not magically, automatically. You have to click on the apply promo option.
Me:And where will I see this apply promo option? Come on Nishant, bring your A game!
Nishant :While placing the order under payment option.
Me:OK, so there is no code or anything that I will need to use when placing an order? Please, Nishant, just give me a code. Or SOMETHING. I'm a bit wary of the promo delay fairy.
Nishant :Not at all.
I will send you a email confirmation as well.
Me:Thank you very much, I appreciate that.
Nishant :Is there anything else I can do for you today?
Me:Nope, that's it. Thank you.
Nishant :Thanks for visiting Amazon.com. We hope to see you again soon!
Happy Holiday to you and your family in advance. Snort.
1 comments:
Lol - I could SO add my convo with Medieval Times to yours - but they did really take care of us in the end even with all the time it took - I was basically their guinnea pig on their new fanpass program! haha
I LOVE your recap :)
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